Returns
Thank you for choosing our products. We are committed to ensuring the best possible experience with your purchase.
Important notice
- This return policy applies exclusively to orders placed on this official e-commerce store.
- For purchases made through other websites, marketplaces, or physical retailers, returns and support are managed directly by the original point of sale for technical and fiscal reasons. Thank you for your understanding.
How the return process works
To submit a return request, please follow the procedure outlined below. Once the returned item has been received and verified by our staff, the refund amount for the returned product will be processed.
Return conditions
- Right of withdrawal (within 30 days): You have 30 days from the invoice or shipping date to return an item free of charge by exercising your right of withdrawal. In this case, we will only accept unused items with their original, intact packaging. For more details, please refer to the Terms and Conditions section.
- Legal warranty for defective items: If the item has a defect, you can take advantage of the 2-year legal warranty, even if the item has already been used.
- Customized items (Tailor Made): The right of withdrawal for personalized products with engravings is excluded according to Article 59 of the Consumer Code.
